Privacy Notice Policy (effective May 15, 2019)
DCM Services is committed to ensuring your privacy and protecting the security of your personal information. This Policy covers the public DCM Services website - www.dcmservices.com site (the "Website") - and all online portals and forms on this Website used to collect personal information; it does not cover third party sites that are linked to or from the Website. This Policy does not apply to other entities that we do not own or control or persons that are not our employees, agents or within our control. By using this Website, you are agreeing to the terms of this Policy. If you do not agree with any terms or practices described in this Policy, please exit from this Website.
Collecting Personal Information
You can access our Website without providing us with any personal information. However, DCM Services does collect personal information in various locations on our Website when you choose to access specific high-value content or services, such as DCMS ServiceLink™. It is completely optional for you to participate in these programs. If you elect to participate in these programs, we require that you limit information about yourself to the minimum amount necessary for us to effectively provide the services you request.
Information We Collect
When you request high-value materials from our Website - such as a white paper or executive brief, subscribe to our e-mail communications, access our product demonstrations, register for a DCM Services event or web seminar, register for as DCMS ServiceLink™, or request specific information from us - we ask you to fill out a form soliciting information about you and/or your company. If you are contacting us in connection with an estate matter, in your capacity as the estate representative, or as a consumer, we may ask you for contact information, such as your name, telephone number, address, and e-mail address. If you choose to pay via DCMS ServiceLink™, we will ask you to provide payment information including bank routing and account information. If you are contacting us as a Customer, we ask for contact information, such as your name, title, telephone number, address, and e-mail address; information about your company and information about any projects underway or planned.
In addition to the information you volunteer when you register on our Website, we may also collect anonymous clickstream data. We may use this data in aggregate to better understand the needs and interests of visitors to our Website. This information is collected on an aggregated and anonymous basis.
Our primary goal in collecting the information described above is to provide you, the user, with a customized experience on our Website. By knowing a little about each user, we are able to deliver better service and more relevant content to Customers, consumers, and visitors.
You have choices with respect to cookies. By modifying your browser preferences, you have the option to reject all cookies, which may, however, in limited instances prevent you from accessing certain features on our Website.
Use of Personal Information
We will not disclose any personal information collected from consumers, Customers, or visitors, except as described below. Otherwise, the provisions of this Policy are limited only by legal process, negotiated contract and the technical operation of the Website.
Use by DCM Services
We use the information you provide to communicate with you in connection with the collection of the debt(s) which you select within DCMS ServiceLink™. We also may use the information to communicate with you regarding any other debts that are placed with our office for collection for the decedent(s) whose estate(s) you are representing. We will not send you any unsolicited e-mail communications. We may have a need to send you correspondence regarding the debts selected within DCMS ServiceLink™, as well as other debts that are placed with our office for collection for the decedent(s) whose estate(s) you are representing; such correspondence will be sent via U.S. Mail.
We use the information you provide so that we may in turn provide you with information or offers that we believe will be beneficial to you. We may periodically send you news or information about DCM Services and the solutions we offer, as well as information about the industry and emerging strategies that we hope will help you improve the overall effectiveness of your multimedia solutions. This could include white papers, newsletters, and invitations to events such as web seminars and user conferences, and product announcements.
Sharing with Business Partners
We do not sell any personal information about consumers to any third parties. However, we may share aggregated consumer demographic information with our business partners in support of current or future business service offerings. This is not linked to any personal information that can identify any individual person. We may also share personal information about consumers with our service providers in support of our collection services and the creditor(s) to whom the debt(s) is owed; we will only share this information as permitted by law, such as where you have authorized sharing or in order to provide a product or service you request, to complete a transaction requested by you, or as required, such as by subpoena or court order, or as mandated by law, with law enforcement agencies. When we share such information, we will share only the minimum necessary to effectively provide the necessary service(s).
We do not sell or trade any personal information about Customers, or visitors to any third parties. We may share, however, aggregated Customer demographic information with our business partners and advertisers. This is not linked to any personal information that can identify any individual person. We may also periodically engage in co-marketing activities directed at customers and potential customers, where we work with a complementary solution provider to launch a joint marketing program. In these situations, we will only send information to you on behalf of the other; we do not provide your personal information to such partner. We may also enter into business partnerships with other parties to provide specific services. If a user signs up for these services or responds to a particular marketing offer, we may share personal information such as your name or other contact information that is necessary for our business partner to provide these services or get in contact with you.
Storage of Personal Information and Security
We take reasonable precaution to protect the personal information we collect from Customers, consumers and visitors. When users submit personal information via the Website, the information is housed in a secure in-house database. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the personal information we maintain. DCM Services uses industry-standard technology, such as firewalls, in an effort to protect the confidentiality of your personal information. Moreover, only employees who need the information to perform their duties are granted access to personally identifiable information.
While we strive to protect your personal information using the aforementioned technologies, you should know that information that you send over the Internet is subject to threats outside of our control (e.g. malicious software infecting your computer or device) and therefore we cannot guarantee absolute security, whether by e-mail or by using DCMS ServiceLink™ or one of our on-line forms. Therefore, we cannot guarantee the absolute security of such information.
Feedback and Information
At any time, you can change your communication preferences for the type of information you would like to receive from DCM Services. You may also opt-out from receiving any such information. To contact us to change your communication preferences, please e-mail us at email@example.com.
Reviewing and Requesting Changes to Collected Information
Personally identifiable information you provided via DCMS ServiceLink™ (as a consumer) may be reviewed and updated via your DCMS ServiceLink™ profile. You may request to review and or correct personally identifiable information provided to DCM Services through a request for high-value materials from our Website or through registration for a DCM Services event or web seminar by sending a request to firstname.lastname@example.org.
Retention and Deletion of Information
We will keep information collected until any point at which it is determined to no longer be necessary to fulfill a business need or provide a service to you, subject to our record retention policies that ensure compliance with any applicable laws. At any time, you may request that we delete information that you provided to us or delete an account that you set-up on DCMS ServiceLink™. We will honor your request to the extent we can, while remaining compliant with any applicable laws. To request deletion of your information, please e-mail us at email@example.com.
We may disclose personal information when required by law or in the good faith belief that such action is necessary in order to conform to the edicts of the law or comply with a legal process served on us.
Notification of Changes
While this Policy states our standards for maintenance of personal information and we will make efforts to meet them, we are not in a position to guarantee these standards. There may be factors beyond our control that may result in disclosure of personal information. As a consequence, we disclaim any warranties or representations relating to maintenance or nondisclosure of any personal information collected from customers, prospective customers, or visitors.
Links to Third Party Websites
Please be advised that this Website may contain certain hyperlinks to other websites. Although these websites may have privacy policies, all of these websites and their privacy policies are independent of our Website and this Policy. We are not responsible for compliance with other websites' privacy policies or data collection practices. You should review these privacy policies carefully before providing personal information to these websites.
Protection of Children's Privacy
We understand the importance of protecting children's privacy, particularly in an online environment. Our Site is not designed to attract children under the age of thirteen (13). In accordance with Federal Children's Online Privacy Protection Act of 1998 (COPPA), we will never knowingly collect, solicit or accept, personally identifiable information about any person known to be under the age of thirteen (13) years of age.
If you have questions or suggestions about our Website or this Policy, please contact us by e-mail at firstname.lastname@example.org.